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SMS ARTIFICIAL INTELLIGENCE

Refund Policy

Refund Policy -
The Basics 

Last updated: 2025-11-23

 

AI SMS Expert provides Software-as-a-Service (SaaS) solutions designed to help users leverage AI-powered SMS and communication tools. We strive to deliver reliable, high-quality services and a smooth user experience. This Refund Policy outlines how refunds are handled for all subscription-based plans offered on https://www.smsexpert.ai/.
1. General Refund Policy
Because AI SMS Expert provides immediate access to digital services, tools, and platform features, all subscription fees are non-refundable, including:

  • Monthly or annual subscription charges

  • Upgrade or add-on charges

  • Renewals

  • Partial billing periods

By subscribing to AI SMS Expert, you acknowledge that you gain instant access to platform features and tools, which makes subscription fees non-refundable.
2. Free Trials (If Offered)
If a free trial is available:

  • You may use all applicable features during the trial period at no charge.

  • Your subscription will automatically convert to a paid plan unless canceled before the trial ends.

  • Charges incurred after the end of a free trial are non-refundable.

3. Cancelation Policy
You may cancel your subscription at any time. However:

  • Cancelation prevents future billing.

  • It does not grant a refund for the current billing cycle.

  • You will continue to have access until the end of your paid period.

We do not offer prorated refunds for partial months, unused features, or time remaining in your billing cycle.
4. Exceptions & Special Circumstances
Refunds may be considered on a case-by-case basis only for the following reasons:

  • Billing errors, such as duplicate charges

  • System errors that caused unintended renewal beyond your cancelation date

  • Platform downtime exceeding reasonable industry standards (documented and verified)

Requests outside of these exceptions will not qualify for a refund.
5. Annual Subscription Refunds
Annual subscriptions offer discounted pricing. As a result:

  • Annual plans are non-refundable once billed, unless a billing error or platform malfunction occurred.

  • You may cancel your upcoming renewal at any time.

6. How to Request a Refund or Billing Review
If you believe you qualify for a refund due to one of the exceptions listed, contact us within 7 days of the charge at:
📧 Email: (add your support email)
🌐 Website: https://www.smsexpert.ai/
Please include:

  • Your full name

  • Account email

  • Transaction ID or last 4 digits of your payment method

  • Description of the issue

We review all requests within 3–5 business days.
7. Changes to This Policy
AI SMS Expert may update this Refund Policy periodically. Any updates will be posted on this page with a revised “Last updated” date. Continued use of the service after changes are posted indicates acceptance of the updated policy.

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